Privacy Policy

Who we are

Our website address is: https://myakuba.com. And we are online store that sell food items amongst other things.

What personal data we collect and why we collect it

  • Name
  • Email address
  • Phone number
  • Username
  • Password
  • Shipping address
  • Payment card details
  • Billing address
  • IP address
  • Cookie ID
  • Device ID
  • Operating system
  • Browser type
  • Website or app usage information
  • Location
  • Referral information 

We use this information to complete your transaction, carry out any follow up with you about your purchase, help with any delivery issues, handle returns, and other issues related to the purchase of Products. Processing your personal data for this purpose is necessary for the performance of the agreement we have with you.
Please note, we do not store any payment or credit card information. We only use payment information in connection with the purchase of Products.

We also use the information for marketing and giving incentives for your patronage.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

The contact form is for us to get information so that the customer care can contact you.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We also use Google Analytics to analyze the customers behavior into our web-pages and Web-shop.

Who we share your data with

  • Payment gateways often share data with the payment provider to process the payment.
  • Shipping extensions often share data with shipping providers to calculate shipping rates or print shipping labels.
  • Marketing and analytics extensions often share data to add customers to lists or analyze their behavior.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we store your data

Our Company stores your personal data at the services we use, for examble, WordPress (WooCommerce, Mail Chimp etc. other plugins), Accounting system and e-mail. We might also occasionally save your information in some other system if needed. For example if we do a customer survey or have a competition and collect your information for it.

We use only well known and trusted service providers. All the data we stored are protected by our service providers in secure manner and is password protected.

Your contact information

You can contact us at this email  privacy@myakuba.com

How we protect your data

Personal data shall be subject to additional safeguards to ensure this data is processed securely. For example, we work hard to ensure data is encrypted when in transit and storage, and access to this data will be strictly limited to a minimum number of individuals and subject to confidentiality commitments.  

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any of our websites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. When possible, encryption is used, both in transit and storage. Access controls within the organisation limit who may access information.

What data breach procedures we have in place

We protect customer data with the following site features:

  • We are entirely using SSL/HTTPS throughout all our sites. This encrypts our user communications with the servers so personal identifiable information is never captured by third parties without authorization.
  • Databases are sanitized (actual user personal details are removed) before deploying to development or testing environment.

In case of a data breach, System administrators will immediately go through affected users and will attempt to reset passwords if needed after informing the user.

What automated decision making and/or profiling we do with user data

We use data profiling to get more insights about you. This help us to better target your marketing. Details that you can fill out at your own convenience, such as preferred product types and frequency of purchasing. You can receive more targeted and personalized offers based on your responses.